Privacy Policy

Effective Date: 10/10/2024

Mentorship Village (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, platform, and services (collectively, the “Platform”). By accessing or using the Platform, you agree to this Privacy Policy. If you do not agree with the practices described in this policy, please do not use the Platform.

1. Information We Collect

We collect various types of information from users of the Platform, including:

1.1. Personal Information

  • Account Information: When you create an account as a Mentor or Mentee, we collect personal information such as your name, email address, phone number, profile picture, occupation, education, and any other information you choose to provide in your profile.

  • Payment Information: If you engage in paid services, we may collect billing information such as credit card numbers or other payment details. Payment processing is handled by a third-party service, and we do not store your payment details directly.

1.2. Usage Information

  • Device Information: We collect information about the device you use to access the Platform, including your IP address, browser type, operating system, and device identifiers.

  • Activity Data: We collect data about your interactions with the Platform, such as pages viewed, features used, and time spent on the Platform.

1.3. Communications

  • Messages: We may collect and store communications between Mentors and Mentees, including messages sent through the Platform and any content shared during mentorship sessions.

  • Customer Support: If you contact us for support or other inquiries, we may collect information necessary to assist you, including contact details and the nature of your request.

1.4. Cookies and Tracking Technologies

We use cookies and other tracking technologies to collect information about your interactions with the Platform. This includes:

  • Session cookies to enable certain features of the Platform.

  • Analytics cookies to analyze usage trends and improve the Platform. You can control cookie settings in your browser, but disabling cookies may affect your experience on the Platform.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1. Providing the Service

  • To facilitate mentorship connections between Mentors and Mentees.

  • To personalize your experience based on your profile, preferences, and interactions with the Platform.

2.2. Payments

  • To process payments for services or other transactions.

2.3. Communication

  • To send you transactional communications, such as confirmations, updates, and customer support responses.

  • To send you marketing and promotional materials, subject to your preferences and consent where required by law.

2.4. Analytics and Improvements

  • To monitor and analyze trends, usage, and activities to improve the Platform and develop new features.

2.5. Legal and Security Purposes

  • To protect the rights, property, or safety of Mentorship Village, our users, or the public.

  • To comply with legal obligations or respond to lawful requests by public authorities.

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

3.1. Service Providers

  • We engage third-party service providers to assist in the operation of the Platform, including payment processors, hosting services, and analytics providers. These service providers have access to personal information only to perform tasks on our behalf and are obligated to maintain the confidentiality and security of your information.

3.2. Legal Compliance

  • We may disclose your information if required to do so by law, or in response to a valid request by a law enforcement authority or government entity.

3.3. Business Transfers

  • In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the protections outlined in this Privacy Policy.

4. Your Rights and Choices

4.1. Access and Correction

You have the right to access and update your personal information. You can do this by logging into your account or contacting us directly.

4.2. Deletion

You may request the deletion of your personal information by contacting us at info@mentorshipvillage.com. Please note that we may retain certain information as required by law or for legitimate business purposes.

4.3. Opt-Out of Marketing

You can opt out of receiving marketing communications from us by following the unsubscribe instructions in those messages or by updating your preferences in your account settings.

4.4. Cookies

You can control the use of cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of the Platform.

4.5. Data Portability

In certain jurisdictions, you may have the right to request a copy of your data in a structured, machine-readable format.

5. Security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. International Data Transfers

If you access the Platform from outside the country where our servers are located, your information may be transferred to, stored, and processed in a different jurisdiction. We take steps to ensure that your personal information is treated securely and in accordance with this Privacy Policy, regardless of where it is processed.

7. Children’s Privacy

The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective upon posting to the Platform. If we make material changes, we will notify you via email or through the Platform. Your continued use of the Platform after the changes are posted constitutes your acceptance of the updated Privacy Policy.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

  • Email: info@mentorshipvillage.com